Riccobene and Commonwealth Career Paths
“Changing Lives One Smile at a Time”
At Riccobene and Commonwealth, we are committed to fostering a culture of growth, development, and opportunity. Our career ladder framework is designed to empower employees by providing clear, transparent pathways for advancement. By aligning individual aspirations with organizational goals, we aim to cultivate talent, recognize achievement, and support continuous learning. Through structured career progression, we strive to enhance employee engagement, retention, and performance—ensuring that every team member has the tools and support needed to thrive and succeed.
Hygiene Assistant
The position is responsible for supporting dental care delivery by preparing the treatment room, instruments, and materials, supporting the patient through the visit with the hygienist, passing instruments and materials to the hygienist as needed, and performing all these procedures in compliance with company's highest standards of care.
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• DA1 Certification
• X-ray certified
• CPR certified
• Ability to professionally present clinical information regarding treatment plans and insurance information to patients.
• Regular and timely attendance
• Positive attitude and eagerness to learn
• Adaptable to business needs
• Ability to demonstrate independent thinking and exercise good judgment
• Ability to formulate, affect, interpret, and/or implement operating practices
• Ability to demonstrate a teamwork approach to job responsibilities
• Ability to demonstrate initiative, dependability and promptness
• Must perform frequent repetitive work with attention to detail
• Must have the ability to be flexible and accept different work assignments within the practice, including traveling to other locations with a positive approach
• Ability to follow instructions and takes responsibility for own actions
• Ability to exercise confidentiality with Patients and patient care
• Must listen attentively for clarification to ensure necessary outcomes.
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• Assists the hygienist providing dental treatment
• Functions as a treatment coordinator and prepares and presents treatment plans to patient
• Schedules patient appointment to accommodate potential obstacles
• Supports front desk as needed with scheduling and recall reports during downtime
• Support front desk with calling to confirm appointments
• Maintains dental instruments, supplies and equipment
• Complete HA daily checklist and complete half sheets
• Collects and records patient health histories
• Assists with patient management during dental procedures
• Completes instrument cleaning & sterilization and post-op sanitization of treatment rooms
• Prepares dental materials and equipment as needed for the scheduled treatment
• Completes dental and restoration charting
• Is responsible for inventory supply and other ancillary duties
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned
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Exceed Expectations on last Performance Review
Successful Interview with Office/Area Manager and Hygienist
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Step 1: Shadow HA to establish interest
Step 2 : complete # cross-train hours
Step 3: Earn X-Ray cert, CPR (or CP if needed)
Step 4: Successful WI completed
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Perio charting
Mx his
Xrays
CP
CPR
Scheduling in Denticon/Dentrix Ascend
Relationship build w/ RDH
Dental Assistant
The position is responsible for supporting dental care delivery by preparing the treatment room, instruments, and materials, supporting the patient through the visit with the dentist, passing instruments and materials to the dentist as needed, and performing all these procedures in compliance with the company’s highest standards of care.
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DA Training
X-ray certified
CPR certified, or will become CPR certified within 30 days of hire
Ability to professionally present clinical information regarding treatment plans and insurance information to patients.
Regular and timely attendance
Positive attitude and eagerness to learn
Adaptable to business needs
Ability to demonstrate independent thinking and exercise good judgment
Ability to formulate, affect, interpret, and/or implement operating practices
Ability to demonstrate a teamwork approach to job responsibilities
Ability to demonstrate initiative, dependability and promptness
Must perform frequent repetitive work with attention to detail
Must have the ability to be flexible and accept different work assignments within the practice, including traveling to other locations with a positive approach
Ability to follow instructions and takes responsibility for own actions
Ability to exercise confidentiality with Patients and patient care
Must listen attentively for clarification to ensure necessary outcomes
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
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Exceed Expectations on last Performance Review
Successful Interview with Office/Area Manager and Doctor
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Step 1: All certs above earned + N20 and CP (if required by provider)
Step 2: Cross train # hours chairside
Step 3: successful WI completed
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Time Management and anticipating of doctors needs
Supporting doctor in scheduling structure and flowRelationship building with pt and doc
Comfortable discussing pt education and treatment phases/planning
Dental Assistant II or Expanded Functions (NC/SC-Specific)
The Dental Assistant is responsible for supporting dental care delivery by preparing the treatment room, instruments, and materials, assisting the patient throughout their visit, and passing instruments and materials to the dentist as needed. This role also includes performing expanded functions as permitted by state regulations and under the supervision of a licensed dentist.
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In addition to those of a Dental Assistant :
Expanded functions may include, depending on state authorization and certification:Applying topical anesthetics, fluoride varnish, and sealants
Performing coronal polishing
Assisting in the administration and monitoring of nitrous oxide sedation
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Exceed Expectations on last Performance Review
Certifications required by state regulations (ex. N20, Coronal Polishing)
Successful Interview with Office/Area Manager and Doctor
Dental Assistant II or Expanded Functions (NC/SC-Specific)
The Lead Dental Assistant is responsible for supporting dental care delivery by preparing the treatment room, instruments, and materials, assisting the patient throughout their visit, and passing instruments and materials to the dentist as needed. This role also includes performing expanded functions as permitted by state regulations and under the supervision of a licensed dentist. Taking ownership of ordering, acts as office OSHA and radiation officer, and ordering of clinical supplies. Will partner with office manager to train and mentor other Dental and Hygiene Assistants.
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In addition to those of a Dental Assistant (II) :
A minimum of 3 years of experience as a Dental Assistant
A minimum of 1 year tenure with company
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Exceed Expectations on last Performance Review
Certifications required by state regulations (ex. N20, Coronal Polishing)
Successful Interview with Office/Area Manager and Doctor
Assistant Office Manager
The AOM will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office or Area Manager to dedicate the necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers. Ability to communicate effectively with others; sets a positive tone in the practice and is technological savvy. This person must align with the office manager and show a united front with staff. It is super critical to ensure the AOM does not undermine the office manager and that the communication, purpose, mission, and messaging is consistent. Individuals must be always reliable and present. In addition, escalate any issues, or concerns to OM in a timely manner to be addressed. To be successful in this role, the person must always remain objective, maintain confidentiality and ensure we are meeting the necessary goals/target of the office.
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• Monitor schedule (Patient flow, correct apt. times, seat patients)
• Periodic assistance for room turnover & instrument sterilization
• Address minor patient complaints
• Coordinate hygiene exams to assist doctors in completing these in a timely manner.
• Ensure communication with patients and front when running behind schedule to mitigate patient dissatisfaction.
• Support clinical staff with creating, editing, and proper use of Tx plan in practice management software.
• Support clinical staff with insurance and account balance/billing questions
• Support staff with pricing questions
• Support and back-up for insurance verification
• Provide training and direction to FD personnel in PMS, closing, check-out, Finance plans, etc.
• Oversee proper balancing and close out of front desk daily
• Ensure lab cases are tracked prior to any necessary appointments and tracked in a practice management system.
• Ordering office supplies , and assist with review of clinical order invoices for approval
• Bank deposits or running necessary errands per direction of OM.
• Manage mail checks – review for accuracy & scan for collection person to post.
• Assist with posting of mail checks per OM discretion
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Exceed Expectations on last Performance Review
Successful Interview with Office/Area Manager and Doctor
Office Manager
The purpose of a dental office manager is to assist all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients.
This position is responsible for guiding the dental practice team to achievement of productivity and financial and patient satisfaction goals. Through management of revenues, front office procedures and practices, marketing and promotional programs, team development, and patient relations, this is a pivotal position that requires organization, positive interactions, excellent interpersonal and influencing skills, and willingness to assist with and/or direct a variety of responsibilities in the dental office.
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The dental office manager will manage the following duties and provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned. Office Managers are expected to partner with onsite associate dentists to ensure the following: (Duties include but are not necessarily limited to):
• Oversees the responsibilities and duties of all the office personnel to ensure efficient and compliant operations within the practice
• Support community marketing events
• Responsible for personnel management duties including hiring, developing and coaching of employees
• Responsible for generating monthly reports and other intermittent reports
• Ensure expenses and invoices are submitted through electronic system in a timely manner
• Provides support to dentists and other team members on treatment planning, billing and insurance matters
• Required to have a detailed knowledge of the entire practice spectrum from patient care to business operations in order to make decisions that directly impact the success of the business
• Ensures the dental office is stocked with inventory such as dental supplies, tools, and office supplies.
• Responds to doctor, patient and employee concerns and inquiries
• General office duties and other duties as required
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Exceed Expectations on last Performance Review
Successful Interview with Area/Regional Manager, Director and Lead Doctor
The Riccobene Experience.
It all begins with you. Take a look at what it looks like working at Riccobene Associates. We are all about driving patient care, but also about having fun!!! With our tiktok challenges, sprit weeks, employee appreciation days and annual Holiday Party!!!
Core Values.
It all begins with our mission and vision of ‘changing lives one smile at a time’, but how can we achieve this? Check out the key values of a Riccobene Employee. This is what distinguishes our company from others
#CoreValue Video